Refund Policy

1. Overview

Every Altered Stories item is printed on demand, just for you. Because each product is made to order from your custom design, our refund policy works differently from stores that sell off-the-shelf goods. This policy is linked from the checkout, so you can review it before you buy.

2. Made-to-Order: No Returns for Change of Mind

Because your item is produced specifically for your order, we cannot accept returns or exchanges for buyer's remorse — including ordering the wrong size or color, or simply changing your mind. Please double-check your design preview, size, and color before completing checkout.

3. Defective, Damaged, or Misprinted Items

If your item arrives defective, damaged, or misprinted, we will make it right with a free replacement or a refund. To qualify:

• Contact us within 30 days of delivery at support@alteredstories.com
• Include your order number
• Attach clear photos showing the problem (the photos let us resolve most issues without asking you to ship anything back)

Once we confirm the issue, we will send a replacement at no cost or issue a refund — your choice.

4. Lost Packages

If your tracking shows no movement or your package appears lost in transit, contact us and we will work with our fulfillment partner and the carrier to locate it. If the package is confirmed lost, we will send a free replacement or issue a refund. If tracking shows the package was delivered but you cannot find it, please check with neighbors and your local carrier first — and confirm the shipping address entered at checkout was correct, as we cannot take responsibility for orders shipped to an incorrectly entered address.

5. How Refunds Are Issued

Approved refunds are issued to your original payment methodthrough Stripe, our payment processor. Refunds are typically initiated within a few business days of approval; depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.

6. Pre-Purchase Disclosure

This policy is disclosed before purchase: it is linked from the checkout surface and in the footer of every page. By completing a purchase you acknowledge that your item is made to order and accept this policy. Questions about shipping timelines? See our Shipping Policy.

7. Contact

For any order issue, contact support@alteredstories.com with your order number. We're happy to help.